MDS HVAC Case Study
“Cloras bridges our Prophet 21 data and our e-commerce webstore. In the background, Cloras is giving our customers a way to view inventory levels and current pricing. Saving time and improving order accuracy,”
Christa Shoukry – Vice President at Manufactured Duct & Supply.
Choosing the Right Technology
The principal desire was to dispatch an online store. After in-depth discussions with DCKAP, they ended up choosing CLORAS for the integration. MDS HVAC had a static website and used Magento 2 as its platform. They chose Magento 2 because it is one of the biggest and most widely used e-commerce applications on the market. The community edition is license free and more suitable for Midsize companies such as theirs. Magento 2 is highly customizable and has a strong API feature that supports integration with third-party applications like ERP, CRM, Marketplace, etc. The project’s basic need was Prophet 21 integration. After hearing this, DCKAP, the Magento 2 implementation partner for MDS HVAC, suggested CLORAS (from the DCKAP Stable) which successfully integrated Magento 2 with their Epicor P21 ERP.
Before launching this new e-commerce website, MDS HVAC only had a catalog website that did not have any e-commerce features. Since the website is not tightly integrated with Prophet 21 ERP, customers could neither place orders 24/7 nor view/track their orders online. They could only place orders through a phone call during business hours.
As a result of integrating CLORAS, every customer detail and order created in the e-commerce was automatically reflected in P21. Customers could purchase using their ‘Contract Pricing’ and could also place an order using ‘Charge’ in the credit line. The orders processed in P21 will sync back with Magento so the order can be tracked through the website.
If a customer wants to make changes to an ordered item list in P21 during the order processing, a new order will be created accordingly and the old order gets canceled instead of editing the same order since the e-commerce will not be able to take the changes. The customer also has an option to view their Aging report and can have it printed for their documentation purposes.
MDS HVAC integrated ERP (Prophet 21) application. The customer can order the same items from the previous order history and by just clicking on the ‘Re-Order’ button. The end-to-end operations, from customer registration to order completion, is completely integrated and automated.
The key capabilities of the website are
The Quick Order tab allows the customer to choose the specific products that need to be purchased by simply typing in the search bar, rather than scrolling down the list.
Apply for Credit
The customers are allowed to buy products on a credit basis and later make the payment once it is approved by the company.
If the government had issued a certificate of permission for not paying the tax, that certificate can be used for exemption from the taxation policies of the company.
Request a Quote
Only the basic details are required to be filled in, and upon clicking on the ‘Get a Quote’ button, it sends a notification to the solution provider.
Let’s take a look at the growing statistics after CLORAS’ implementation. MDS HVAC has witnessed a significant increase in online/mobile sales revenue. The revenue in sales has notably gone up to 50%.