The Chas. E. Phipps Company

Automated data transfer through P21 BigCommerce integrations to improve business operations, and better operational flexibility.

About The Chas. E. Phipps

Phipps helps contractors put work in place correctly and profitably by supplying high quality and innovative products and equipment, technical expertise, and trusted service.

Since 1921 The Chas. E. Phipps Company has helped contractors put work in place correctly and profitably by supplying high-quality, innovative products and equipment, technical expertise, and trusted service. They are among the largest U.S. distributors for Sika, BASF, Tremco, Euclid Chemical, Husqvarna, and other manufacturers of concrete accessories, sealants, and equipment.
Phipps helps contractors put work in place correctly and profitably by supplying high quality and innovative products and equipment, technical expertise, and trusted service.

Since 1921 The Chas. E. Phipps Company has helped contractors put work in place correctly and profitably by supplying high-quality, innovative products and equipment, technical expertise, and trusted service. They are among the largest U.S. distributors for Sika, BASF, Tremco, Euclid Chemical, Husqvarna, and other manufacturers of concrete accessories, sealants, and equipment.

chas. e. phipps allen
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Technology

eCommerce: BigCommerce

Chas. E. Phipps had their eCommerce store built on BigCommerce to sell and grow online, having all the required functionality, design, and capability to create noteworthy experiences that customers wish for.

ERP: Prophet 21

Similarly, they were using Prophet 21 ERP to manage their critical backend information; connecting all in one place and thereby reducing the communication friction between their employees and their customers.

Business Challenges

Manual data entry can be tricky and time-consuming for any business – established or emerging. It takes more physical and mental efforts to document and keep track of all the data, to ensure data is consistent across all levels, and to even find information immediately when needed is a complicated task.

Understanding the organizational barriers that were hindering optimal growth, Chas. E. Phipps collaborated with Cloras to integrate their eCommerce with their ERP for automated data transfer in real-time between the two systems to reduce complexity, costs, and save a lot of time which is otherwise drained in entering and examining the data if everything is accurate and consistent across all business channels.

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Solution

It is critical to have automated data transfer to improve business operations, to serve customers better, and grow your business. Uncompromising on function, quality, and performance, Cloras integrated the below-mentioned business use cases for Chas. E. Phipps to help the company propel forward with seamless operational flexibility based on the business needs that evolve over time owing to customer needs.

Customers Sync

All the customer details will be synced to ERP from eCommerce. In the case of already existing customers in P21, all the Ship-To addresses will be synced back to BigCommerce.

     Data Flow: BigCommerce to Prophet 21

Order Sync

Order, after placed in eCommerce, is synced to ERP along with the necessary order details so that it will be easy to work on the fulfillment process and deliver the products soon.

     Data Flow: BigCommerce to Prophet 21

Dynamic Pricing Sync

The prices that have been set are synced and displayed in the eCommerce store and the merchants can anytime adjust the product price based on the shopping patterns of potential customers.

     Data Flow: Prophet 21 to BigCommerce

Inventory Sync

From P21 to BigCommerce, all the product inventory details will be updated periodically. In P21, there will be normal items and kit items where the sync will happen from a different table of items.

     Data Flow: Prophet 21 to BigCommerce

Products Sync

Products, every time when added or updated, will be reflected in BigCommerce in real-time to provide accurate data and help in strengthening their selling line.

     Data Flow: Prophet 21 to BigCommerce

Order Processing

The current status of orders along with the shipping, delivery, and payment details will be fetched from ERP and sent to eCommerce for the customers’ to track their purchase.

     Data Flow: Prophet 21 to BigCommerce

P21 Address Update Sync

Each customer will have an address in P21. And all the Ship-To Addresses will be synced, edited, and created from P21 itself without having the need to depend on the eCommerce store for the details.

     Data Flow: Prophet 21 to BigCommerce

Post-Integration Scenario: P21 BigCommerce Integrations

By setting to sync important business use cases, Cloras has helped Chas. E. Phipps to deliver faster, simpler, and flexible data transfer between their eCommerce and ERP now. Cutting down both costs and complexity, the company can serve their customer better with real-time data and ensure optimal efficiency in the selling process – without any worries about the data part, which was once done manually, crunching up too much of time and effort. Cloras also helped streamline workflows, maintain consistency in inventory and customer data, eliminating manual workload, and much more, better than before, to run an agile organization.

Supercharge your Commerce growth through automated P21 BigCommerce Integrations