Technico is an established Industrial Equipment Supplier, a THK sales and distribution organization, that provides THK motion control products and services. Incorporated in 1986, Technico specializes in supplying industrial applications such as machine tool, metalworking, automotive, automation, transfer equipment, glass, robotics, tire and rubber, medical, injection molding, pick and place, press, steel mill equipment, packaging, and special machinery, among others. Their staff consists of outside sales, engineering services and Inside Sales specialists in THK motion control products and with an 8000 sq. ft. of warehouse space and machine shop associates who provide inventory, shipping, receiving, assembly and machining services on site.

Their presence is all across an array of industrial users including automotive assembly plants, steel mills, stamping facilities, light and lamp plants, and a host of other large industrial users.

eCommerce Implementation:

A robust, scalable and customizable eCommerce platform. This was what the Technico team had been looking for. They wanted an expert solution provider to meet their ever-expanding eCommerce needs. Then they found DCKAP, an end-to-end eCommerce solutions provider, as their friend in need. Our team of eCommerce solution specialists and expert developers took the wheel, right from gathering requirements to delivering the eCommerce store and post-implementation support. DCKAP delivered a top-notch eCommerce store for Technico in Magento 2, a full-fledged open-source platform that meets any degree of customizations.

ERP:

Technico uses Epicor Prophet 21 as its Enterprise Resource Planning software. Since Epicor Prophet 21 is a robust distribution software, they had the best-fit ERP to handle all their back end operations, such as warehouse management, order processing & fulfillment, and customer relationship management.

After their eCommerce store was prepared in Magento 2, Technico anticipated that they might face the following problems: 

1. Magento 2 implementation, SEO optimization, and marketing will exponentially boost the quantum of online store orders, customer registrations and quote requests. They felt that as a result, they would find it increasingly difficult to handle them.
2. Magento 2 and P21 are two different systems with different data types and specifications. It will not be directly feasible to transfer data (either manually or automated) between the two of them. 
3. Manually transferring data is an arduous process that leads to a lack of productivity due to wasting time on unwanted redundant activities. 
4. Teams responsible for back-office operations would not be able to get the required data at the required time for fulfilling eCommerce orders.

The client felt the need to automate data transfers and business processes across its major applications. They wanted their front end and back end applications to talk to each other and eliminate human intervention for data transfer. Furthermore, the clients’ integration requirements included complex data transfer logic to connect with Epicor Prophet 21 which the native Prophet 21 API was unable to cater to.